Returns & refunds

Your consumer rights

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If an item has a major failure, is faulty, or isn't as described, you may be entitled to a repair, replacement or refund.

Faulty or damaged items

Please contact us as soon as possible with your order number and photos of the issue so we can help resolve it.

Change of mind

If you'd like to return an item you've changed your mind about, contact us within 14 days of delivery. Items should be unused and in original packaging. Return postage for change-of-mind returns is the customer's responsibility.

How to start a return

Email us through the Contact page with your order number. Please don't send items back before we've provided return instructions.